Frequently Asked Questions

(FAQ)

Normally it takes about 15-20 working days after receipt of the deposit.

We are located in Foshan city, China. It takes only one hour from Guangzhou to here. Welcome to visit our factory.

We manufacture many kinds of commercial stainless steel kitchen equipment, including fryer, griddle, waffle maker, crepe maker, panini grill, shawarma machine, food warming display showcase, bain marie, gas range, hot plate cooker, work table, sink table, shelving rack, storage cabinet, bakery tray trolley, dining cart, exhaust hood, dishwasher etc.

  • Each machine will be tested and make sure all machine are workable.
  • Stainless steel neutral equipment will be measured and make sure their measurement are correct.
  • All products will be inspected, they are welded well and polished well, and there will be no sharp edges to ensure all products are safe.

By T/T (Telegraphy Transfer), 30% deposit should be paid when order confirmed, 70% balance before the shipment. For sample order, Western Union is available.

  1. Send your inquiry by email or fill in the contact form or chat by Whatsapp/ Skype or chat online.
  2. Get the quotation
  3. Confirm your order
  4. Deposit payment
  5. Production
  6. Balance payment
  7. Shipment (Loading – On Board – Custom Clearance by customer – Goods Arrival)

Sample order to test the quality before you order mass quantities is welcome. Sample will be sent by express or according to your arrangement.

By sea, by air or by express. It depends on the order quantity.

Service

OEM/ ODM Service:

Your brand logo can be put on the equipment and package. PVC sticky logo, metal sticky logo or laser logo are available. We also can make the products as per your design or idea.

Customized Service:

The measure and design of stainless steel neutral equipment can be customized.

Quick Response:

Your inquiry and email will be replied within 24 hours.

Warranty

Restaurant Equipment Parts

Free Spare Parts:

Starmax offer 3% free spare parts from the order quantity for your every order.

 

Warranty Service:

One year warranty from date on board. Free spare parts will be delivered by express against after-sales report. Within the warranty period, please send us the pictures of the parts you need, we will solve for you.